Terms And Conditions

Privacy Policy

General

Pet-Agree Grooming Supplies (PAGS) respects the privacy of every individual who visits www.petagree.net (the "Web Site"). This Privacy Policy outlines the information PAGS will collect and how we will use that information.

Personally Identifiable Information

PAGS will not provide any personally identifiable information to third parties who are not under the direction of PAGS.

To better understand our web traffic, and tailor our site to best serve you, we utilize analytics services from Alexa and Google. As part of the Google Analytics packages, we've enabled the following based on Display Advertising - Google Analytics Demographics and Interest Reporting. Using the Ads Settings provided by Google, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Surveys

From time to time, we may provide you with the opportunity to participate in surveys from our Web Site. Participation in these surveys is completely voluntary, and you have a choice whether or not to disclose certain personally identifiable information as part of the survey.If you choose to share your contact information, a PAGS staff member will contact you, and this information will remain confidential.

Aggregate Information (non-personally identifiable)

PAGS will not share aggregated information about our users with any third parties. The information gathered from our surveys will be used for research purposes to continually improve our service offerings. We do not link aggregate user data with personally identifiable information.

Join Our Mailing List

If you wish to Join Our Mailing List, we will use your name and e-mail address to send you our catalog as well as keep you up to date with PAGS activities through press releases,notices, invitations, etc. Out of respect for your privacy, we will provide you with a way to unsubscribe. Please see the "Choice and Opt Out" section.

Links to Other Sites

This Web Site may contains links to other sites that are not owned or controlled by PAGS.  Please be aware that we, PAG, are not responsible for the privacy practices of other such sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web Site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web Site.

Choice and Opt Out

If you no longer wish to receive our catalog or receive any promotional communications,you may opt-out of receiving them by e-mailing us at pet-agree@msn.com. You may also wish to contact us by telephone at (800)734-4228.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Legal Disclaimer

This site may contain medical terminology or information. Such information is not meant to be nor should be construed as a substitute for the advice provided by a veterinary professional. Always consult a veterinarian if you have health concerns.

Freight Policy

Pet-Agree Grooming Supplies will pay all UPS freight charges for merchandise orders over $500 (some exclusions apply) delivered within the contiguous United States.  Merchandise orders over $150, but up to $500, you pay only $5.50 UPS shipping costs when delivered within the contiguous United States (again, some exclusions apply).  Exclusions include tables, tubs, crates, dryers, motor freight items, drop ship items, UPS large packages,  dryer repair.   Free freight on tubs, tables and hardware are for standard LTL shipments only.  Additional services such as lift-gate or residential deliveries may incur additional cost.  Pet-Agree Grooming supplies strives to provide the best product and customer service delivered at the lowest price.  However, Pet-Agree Grooming Supplies reserves the right to alter, change, or discontinue any shipping policy without notice. Please inspect your shipment within 24 hours and let us know if anything is missing or incorrect. We are unable to recover any freight charges as the result of any missing or mis-shipped packages if we are not notified within 24 hours.

Payment Terms

We accept Visa, MasterCard, Discover, American Express, PayPal, and bank debit cards, as well as e-check upon placing your order. DAMAGED MERCHANDISE: If damage occurs during shipping, please have the box & merchandise inspected by the delivery carrier & contact Pet-Agree immediately. Note any damage on the shipping document, manifest or BOL. PLEASE SAVE CONTAINERS AND MERCHANDISE! An examination by the carrier may be necessary. Any pictures would be greatly appreciated. If you accept damaged product, we will be UNABLE to replace or refund your purchase.

No Minimum Order

No minimum order required. However, small orders are expensive to process, package and ship. To keep our prices low, it has become necessary to charge a $5.50 fee for orders totaling less than $50.00 (in addition to the regular shipping charge).

Damaged Merchandise

If damage occurs during shipping, please have the box & merchandise inspected by the delivery carrier & contact Pet-Agree immediately. PLEASE SAVE CONTAINERS AND MERCHANDISE! An examination by the carrier may be necessary.

Returns

Merchandise must be returned within 30 days of receipt – no exceptions! A return authorization number must be issued before merchandise can be returned. Returns without proper authorization will not be accepted. Credit issued for Returns will be credited as an in-store credit on customer's account. Returns will be credited upon inspection of merchandise, which must be new and in its original packaging, and in sell-able condition. Returns for damages will be credited upon receipt of insurance claim. Returned merchandise other than for defective will incur a 30% restocking fee ($10.00 minimum). If an item is returned due to a shipping error or damage, Pet-Agree will cover return shipping charges. If an item is returned for any other reason, the customer will be responsible for return shipping charges. Note: Sorry, but we are unable to accept returns on books, videos, or opened containers of liquids.

Please Make Sure You Are Putting the RA (return authorization) Number on the box (all sides if needed - in the box) This ensures that we can link the return to your account so you can get your refund quickly if this is not done you will get charged a 20% Re-Stocking Fee!

If you have any questions please contact us @ 800-734-4228 - or your rep.

Thank you for your corporation


Back-Orders 

We will gladly accept back-orders on any product, with no minimum purchase required. We offer two great options on how we can handle your back-order: 1.) you can prepay for your back-ordered items and their applicable shipping charge, and we will ship your order as soon as it’s complete. This will get your back-ordered items shipped as quickly as possible. OR 2.) we can call you as soon as your items are back in stock. This gives you the opportunity to add to your order and potentially save on shipping charges, if your new total meets one of our discounted shipping thresholds. If a back-order stays open for 60 days, we will cancel the back-order and refund, as a store credit, any money collected. All back-orders are treated as new and separate orders from their original order, and any applicable shipping charges will be applied. If items on an original order must be back-ordered for any reason, and that puts the original order below the threshold for free shipping, you will be responsible for applicable shipping charges. We try our hardest to maintain appropriate stock levels at all times, but due to situations out of our control, we may run out of a product. As these situations are outside of our control, we cannot be responsible for any changes in shipping charges.

Pricing, terms and conditions are subject to change without notice. Due to the rising costs of fuel & it's impact on the economy, price changes may occur without notice. We are sorry for any inconvenience.

*Drop-Ship fee of $5.00 on all Drop-ship orders under $100.00.

Privacy & Marketing Policy

Your privacy is important to us. It is PAGS Inc's policy to respect your privacy regarding any information we may collect from you. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. By providing us with a means of communication (telephone number, mobile number, e-mail address, etc.), you agree that we may utilize those means to provide you with information relating to an order, customer service inquiries, and marketing messages. While rare in today's environment, third-party charges may apply as a result of our communication to you, and we are not responsible for such charges. You may opt-out of any, or all, forms of communication, at any time, simply by notifying us. Your continued contact with us will be regarded as acceptance of our practices around privacy. personal information, and communication. If you have any questions about how we handle user data and personal information, feel free to contact us.

While we make every effort to prevent errors, mistakes may occur. We reserve the right to correct typographical errors. Please forgive any errors that may occur.